FREQUENTLY ASKED QUESTIONS

GENERAL INFO FOR ALL TOURS

WHERE DO WE MEET?

We will meet inside of Ultra Coffeebar, which is at 242 Clingman Avenue, Asheville, NC, 28801.
  -CLICK TO VIEW MAP -

WHERE DO I FIND PARKING?

Please do not park in Ultra Coffeebar's parking lot but there is public parking all around Ultra Coffeebar, in every direction.   You are allowed to park on the Clingman Avenue, Roberts Street, and even the dirt parking lot for the Wedge Studios(I recieved permission for this).   The dirt parking lot is called "Paynes Way" (found on google maps) as well.  Also if you don't find free parking there is a lot that always has open spots that is $2 for the day and its on Roberts Street right as you heading toward Ultra Coffeebar.

WHAT IF I AM LATE?

We recommend that you arrive early for unpredictable traffic and to give you time to park as sometimes parking can take time in the River Arts District.  If someone is late to the tour we must leave for the sake of other paying customers.  You are welcome to call or text 757 606 4859 for details of where the tour will be.  If there is a chance to reply we will reply.  There is some chance that the call or text may not be returned due to attention needed for others on the tour. But most likely that shouldn't be a problem to respond after a few minutes.

WILL I NEED TO BE ABLE TO STAY ON MY FEET FOR THE WHOLE TIME?

Yes, you will want to be able to stand and or walk for the two hours we are on the tour.  Most of the tour is not walking but standing for sure. We will be on our feet the whole time.  So bring footwear for walking. (There may be some spots to sit, but its best to assume you will be walking or standing for the duration of the tour.)

WHAT SHOULD I BRING?

  • Bring shoes to walk and stand in comfortably for two hours.   There will be stairs to climb and some uneven sidewalks.   (I highly recommend not wearing high heels)
  • Bottle of Water in case you get thirsty. (Or you can purchase a drink at Ultra Coffeebar if you want to come early enough to order a drink or a snack before the tour)
  • Dress for rain or shine- Rain Jacket or Umbrella if a chance of rain.   If you are sensitive to sun bring a hat, sunscreen and or sunglasses.
  • Dress according to weather- If cold dress warm, if hot dress accordingly as we will be walking outside some.

WHAT IS THE MINIMUM AND MAXIMUM NUMBER OF PEOPLE FOR A TOUR?    AND CAN WE TAKE SMALLER OR LARGER GROUPS THAN THE STANDARD LIMITS?

The 2 Hour Tour that you can book online is for 2-6 adults(not including children/look to question below for more info on this).  But if there was one person who wanted to pay the price of two tickets they could still do it alone if no one else booked.  And if someone wanted to book a larger group than 6 then they could fill out the custom tour form to submit a request for a custom tour for a larger group.   Normally we don't want to exceed 12 people for our tours, but please ask as sometimes we can work in larger groups.

CAN I BRING MY CHILD? HOW MUCH IS A CHILD TICKET?  IS THERE A LIMIT OF HOW MANY FREE CHILDREN PER ADULT?

Children are welcome!   Children 0-9 are free, 1 per paying adult.   Individuals 10 and up pay the same price for tickets.  There is a limit of 1 free child per 1 paying adult.  Any more children beyond 1 per paying adult will be charged as an adult and therefore must fit in the max size of adults per tour.   Custom Tours can submit requests for larger number of participants and adults per tour.

IS THIS TOUR HAPPENING RAIN OR SHINE?

Yes, this tour will go rain or shine.  Most of the tour will be inside of studios but there will be some walking outside.  Therefore prepare for rain or shine.  Tours will only be cancelled for excessive weather.  (Look at question below for more details.)

IS THERE ANY CANCELLATION EXCEPTIONS?

We have a 24hr cancellation policy.  There is no partial refund for tours cancelled later than 24hrs.   If there is excessive weather deemed fit for cancellation by Asheville Studio Art Tours we will refund 100% of your tour.

IF WE WANT TO PURCHASE SOMETHING FROM THE TOUR IS THAT POSSIBLE?

Absolutely!  We encourage support of the local artists here in Asheville.   Any way we can help we will gladly help assist you in purchasing art.   If you need to ask us where we went to remember where you saw the piece you loved we can answer your questions.  Also if you need help in finding out if the piece fits your home in style, color or size we are glad to help you.   Please don't hesitate to ask for help.

IF FOR SOME REASON I AM NOT ABLE TO FINISH THE TOUR IS THERE A REFUND OR IS THE TOUR STOPPED TILL I AM ABLE TO FINISH?

There will not be refunds issued to guests who are unable to finish the tour.  Due to the nature that it is a group tour we will not be able to stop the tour for a person who needs to stop during the tour.  (If the whole group is with the person who needs to stop during the tour then we will just ask the group if they want to wait or not for them).  The tour would still end at the same time as was originally planned to end.

ARE THE 2 HOUR WALKING TOURS HANDICAP ACCESSIBLE? 

We are sorry to say that the 2 Hour Tours are a planned tour that goes up stairs in some buildings that are over 100 years old.  Also there are many rough sidewalks in the district.  (If one wanted to plan a Custom Tour we will do our best to plan a smoother route that is easier to move around on with a wheelchair or with crutches etc).

IF I HAVE QUESTIONS, CAN I MESSAGE OR CALL YOU FOR MORE INFORMATION?

We are glad to help answer your questions, whether they are on the website or not.   Please don't hesitate to call or email us with your questions.

INFO FOR CUSTOM, EXPERIENCE AND VIP TOURS

WHAT MORE DO I ALSO NEED TO HAVE FOR THE EXPERIENCE TOUR?

For the experience tour you will need all of the other things for the other tours along with.....
  • Closed Toed Shoes(if making glass)
  • Hair Tie if Needed
  • No Synthetic Fibers, Please(if making glass)
  • And Clothing you don't mind getting dirty

IF I WANT TO SPECIFIC TYPE OF WORK IS THAT POSSIBLE?

Yes, go to our custom tour page and fill out a request form and we will gladly help you customize your tour.

IF WE WANT TO MAKE SPECIFIC TYPES OF ART CAN I REQUEST THAT?

Yes, you can ask to make a specific type of work!  Making work is only for Experience Tours or some Custom Tours.  We will do our best to make sure you can do and make what you want to make if at all possible in either of these tours.   Please message us if there is not an option already mentioned of a specific medium that you were wanting to work in.

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You can reach us at

208-707-2301

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